Customer Service Training and Consulting

Exceptional customer service is key to your organization’s ability to fulfill your mission! Delivering great customer service in healthcare and not for profit organizations requires motivation, skill and the right mindset. Our service excellence training encompasses all these and more, helping individuals and organizations take real action to move both internal and external customer service to the next level!

Sessions include: “Customer Service: The Art of Caring,” designed for all employees at all levels; and “Creating and Sustaining a Culture of Customer Service,” focused specifically for leaders, managers and supervisors looking to strengthen a culture of customer service in their department or organization.

As with all our programs, we are happy to facilitate our customer service training as stand-alone sessions, or customize a more intensive program to help you take service excellence at your organization to the next level. Explore our detailed session descriptions below and contact us to discuss our virtual, in-person and hybrid training options!

For employees at all levels:

“Customer Service - The Art of Caring”

In this hands-on session, employees at all levels explore the crucial role of service excellence in community healthcare and gain important skills, tools and strategies to make service excellence a part of every interaction!

Participants gain skills to:

Ask key questions to understand the needs of patients, families and co-workers.
Build trust and de-escalate conflict.
Communicate clearly with care, tact and compassion.
Demonstrate the crucial importance of service excellence in all areas of community healthcare.
Act proactively to enhance a positive work environment.
Make customer service the priority it needs to be!

For managers and supervisors:

“Creating and Sustaining a Culture of Customer Service”

We know that customer service is a “must-have” in healthcare, yet in today’s fast-paced and challenging environment, your organization may find it difficult to create and maintain a culture where service excellence thrives.

This training, designed specifically for health center managers and supervisors – provides skills, strategies and guidance to implement a culture where great service is a realistic expectation both now and for the long term!

Participants learn to:

Understand the critical nature and importance of customer service for your organization.
Foster and drive a departmental mind-set of “service-first.”
Facilitate ongoing customer service skill-building, reinforcement and accountability.
Implement practical, step-by-step change-management strategies to gain buy-in, strengthen morale and take service excellence to the next level!